Shipping, returns and refunds

We provide global shipping for all artwork and merch, to almost every country in the world. Should your address not be accepted at checkout, please contact us, and we will try to find a solution.

Orders are dispatched within 3-5 business days, arriving within a week, thereafter, to North America. Allot for an, additional, one to two weeks for orders to the UK and Europe. Other destinations may vary (please allow up to four weeks). Due to production times, this four week allowance applies to all domestic merch orders. For internation merch orders, please allow, up to, an additional two weeks.

You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost-effective shipping routes via Royal Mail, Deutsche Post, DHL, TNT, or UPS.

Shipment Delays

Once shipped, we no longer have control over distribution hubs and handling of the parcel which may result in some delays. We will endeavor to support any inquiry you may have by giving you the information for you to follow up on these.

Due to the oncoming Holiday season and other logistics challenges such as border restrictions, local community lockdowns, or other similar reasons may cause delays depending on the CoViD-19 preventive measures in each country.

Returns on damaged artwork and merch

In the unlikely event of receiving a damaged artwork, please contact us at naasiha@naasiha.world within 48 hours with pictures of the damage. Once confirmed, we will endeavor to replace the edition free of cost.

Information to be included in the email:

• name
• email address used in placing the order
• contact number
• a brief description of the issue, and
• if applicable, proof like pictures, tracking numbers, etc. to support your inquiry, request, or claim.

We will get back to you within 48 business hours with further instructions or a resolution. We take your privacy seriously thus we have the right to refuse disclosure of any information to unverified accounts. Please note that in filing a claim due to factors outside our control, shipping fees will be your responsibility.

In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and the corresponding Certificate of Authenticity (where applicable).

Order Not Received

If you did not receive the merchandise after the given timeframe, you may choose to do the following:

• Reach out to us by sending an email to naasiha@naasiha.world for close monitoring of the order status. An update shall be proactively sent to you via email.
• For all shipping-related concerns, we may assist in coordinating the whereabouts of the products, or you may call the carrier. If the tracking status is “delivered parcel” but the parcel got lost/stolen, it is your responsibility to file the claim with the carrier directly.

Change Request

Shipping Information – If you wish to make any changes like name, address, etc. on delivery, please reach out to naasiha@naasiha.world within 12 hours from the time you place the order. We will take action considering the following conditions:

• Before the item has been shipped: We will process the request with either the fulfillment team or the shipping team to update the shipping label.
• After the item has been shipped: Parcels cannot be intercepted for changes. Change requests may be available but may incur some charges depending on the carrier used. Please note that all fees associated with the request will be the customer’s responsibility

Another question?

Please contact us at naasiha@naasiha.world with any other questions.